In the following months

We put in a claim with our insurance company and quickly got into a catch22 situation. Who was to blame? As the problem was due to subsidence of our next door property our insurers initially said that we weren't insured for it. We had to get surveyors in to prove that next door was to blame and not our property. It took many months for this to be established.

In the meantime all our complaints to the council were falling on deaf ears. Each time we contacted them we were fobbed off onto a different department.